Return & Refund Policy
Return & Refund Policy
Last Updated: October 23, 2026
At Vigorix, we want customers to shop with confidence. This policy explains how returns, exchanges, and refunds are handled.
1. 60-Day Return Window
Customers may request a return within 60 calendar days after the order has been delivered.
To begin a return, contact:
Please provide your order number, the item you wish to return, and the reason for your request.
2. Return Eligibility
For a standard change-of-mind return, the item must generally:
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Be unused and in substantially the same condition as received.
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Include original accessories and components.
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Be returned with its original packaging where reasonably possible.
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Include proof of purchase or an order number.
Certain products may be excluded from change-of-mind returns for hygiene, safety, personalization, or other lawful reasons. Any applicable restrictions should be disclosed on the product page before purchase.
This does not limit customers' rights concerning defective or misdescribed products under applicable law.
3. How to Request a Return
Step 1: Email service@mallvic.com within 60 calendar days after delivery.
Step 2: Provide your order number and return request details.
Step 3: Wait for our return authorization and shipping instructions.
Step 4: Package the item securely and send it to the authorized return destination.
Step 5: Once the returned item is received, we will inspect it and notify you of the outcome.
Please do not send items to our business contact address unless specifically instructed to do so.
4. Return Shipping Costs
Change-of-Mind Returns
Customers are responsible for return shipping costs when returning an eligible item because of a change of mind, personal preference, or an ordering mistake.
Damaged, Defective, or Incorrect Items
If we supplied a defective, damaged, or incorrect item, we will cover reasonable authorized return shipping costs or provide another appropriate resolution.
Please contact us before arranging a return shipment.
5. Refund Processing
After receiving and inspecting an approved return, we will notify you whether the refund has been approved.
Approved refunds are generally initiated within 3–5 business days after approval.
Refunds are issued to the original payment method whenever possible.
The time required for the refund to appear in your account depends on your bank or payment provider.
6. Refund Amounts
For eligible change-of-mind returns, refunds generally cover the purchase price of the returned item, subject to any lawful deductions disclosed before purchase.
For defective, damaged, incorrect, or otherwise nonconforming items, we will provide the remedy required by applicable law, which may include a full refund, replacement, or other appropriate resolution.
7. Exchanges
If you would like to exchange an item, please contact customer support to discuss availability and eligibility.
Replacement arrangements depend on the circumstances and available inventory.
8. Cancellations
If you need to cancel an order, please contact us promptly.
We will attempt to accommodate cancellation requests before dispatch.
Once an order has been dispatched, cancellation may no longer be possible, but an eligible return may still be requested after delivery.
9. Missing Refunds
If you have not received an approved refund, please first check with your bank or payment provider.
If the refund remains unresolved, contact service@mallvic.com with your order number.
10. Statutory Rights
Nothing in this policy excludes or restricts consumer rights that cannot legally be waived under applicable federal or state law.
11. Contact Information
Vigorix
SUMMER CHASE OF PASCO COMMUNITY ASSOCIATION, INC.
6454 Ridge Rd
Port Richey, FL 34668
United States
Email: service@mallvic.com
Phone: +1 (226) 493-1029
Website: https://vigorix.com